Everything you need to know about RetailRune
RetailRune offers seamless integrations with major e-commerce platforms (Shopify, Amazon, WooCommerce, Magento, BigCommerce) and customer service tools (Zendesk, Freshdesk, Intercom). Setup typically takes less than 30 minutes with our guided integration wizard.
We analyze all customer touchpoints including support tickets, product reviews, return reasons, live chat transcripts, voice call recordings, social media mentions, and survey responses.
Our AI engine has been trained on millions of retail interactions and achieves 95%+ accuracy in topic clustering and sentiment analysis. The system continuously learns from your specific data to improve accuracy over time.
Yes! We offer a 14-day free trial with full access to all features. No credit card required to start.
Most customers see actionable insights within the first week. Measurable improvements in return rates and customer satisfaction typically appear within 30-60 days of implementing our recommendations.
Absolutely. We use enterprise-grade encryption (AES-256), are SOC 2 Type II certified, and comply with GDPR and CCPA regulations. Your data is never shared with third parties.
All plans include email support. Professional plans get priority support with faster response times. Enterprise customers receive a dedicated account manager and 24/7 phone support.
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades apply at the start of your next billing cycle.