We're on a mission to help retailers turn customer feedback into their competitive advantage
RetailRune was founded in 2023 by a team of retail veterans and AI engineers who saw a critical gap in the market. While retailers were collecting massive amounts of customer feedback, they lacked the tools to turn that data into actionable improvements.
We watched as businesses struggled with high return rates, repetitive customer questions, and missed opportunities to improve their products and services. The feedback was there, but buried in thousands of support tickets, reviews, and return forms.
That's why we built RetailRune - to automatically analyze all customer feedback, identify patterns, and provide clear, actionable recommendations that retailers can implement immediately.
Today, we're proud to serve over 500 retail brands, helping them reduce returns, improve customer satisfaction, and make data-driven decisions about their merchandising and operations.
Empower retailers to deliver exceptional customer experiences by transforming feedback into actionable insights.
We continuously push the boundaries of AI and machine learning to provide the most accurate and useful insights.
Your success is our success. We're committed to providing exceptional support and continuously improving our platform.
CEO & Co-Founder
Former VP at Amazon
CTO & Co-Founder
AI Research Lead at Google
VP of Product
Product Director at Shopify
VP of Sales
Enterprise Sales at Salesforce